Service

The Service Module of the 4D Wand business information system tracks transactions and processes related to the repair of goods and devices, as well as the return and inspection of defective goods. Due to the possibility of configuring all application parameters, the module is adaptable to different types and methods of service management. The module is fully integrated with wholesale and retail inventory accounting. In practice, it performs everything that any specialized servicing application would do.

For service objects (devices tracked by serial number), a log is automatically created, enabling the tracking of the repair history, consumed materials, and services over the years.

The following documents are contained in the Service Module:

• Warehouse goods receipts
• Delivery notes
• Outgoing invoices
• Issue slips
• Warehouse write-off
• Revers (return slips)
• Revers return
• Transfer notes
• Stock planning
• Third-party defective goods receipt
• Outgoing revers for third-party defective goods for repair
• Revers return for third-party defective goods for repair
• Warehouse write-off of third-party defective goods
• Defective goods return
• Projects / Jobs

The following work orders may be opened:

• Service work orders
• BOM work orders
• Inspection work orders

A service work order includes:

• Work order number
• Work order date
• Work order object
• Object type
• Customer
• Discount
• Date of request and execution date
• Tax calculation data for the document (for invoicing)
• Employee responsible for the work order
• Type: warranty, installation, repair, intervention, training, preventive service, maintenance, complaint, assembly, other
• Cause description
• Intervention description
• Work order notes

Material items and services can be linked to each work order. Orders may be invoiced directly.

An inspection work order includes:

• Work order number
• Work order date
• Warehouse in which the inspected goods are located

For each individual inspected item, it is possible to define:

• Quantity
• Serial numbers of the inspected goods
• Inspection result
• Status: Not tested, tested-functional, tested-defective
• Destination warehouse for the item
• Employee who performed the inspection

Vehicles

The Vehicles Module of the 4D Wand system covers records and transactions related to the sale and servicing of vehicles. Due to the possibility of configuring all application parameters, the module is adaptable to different types and methods of vehicle service and vehicle sales management. The vehicle service functionality, whether used as a vehicle service tracking application or vehicle management application, is fully integrated with wholesale and retail inventory accounting.

A vehicle log is created automatically, enabling long-term tracking of repair history, material usage, and services.

Vehicle records include the following parameters:

• Vehicle brand
• Vehicle type
• Customer
• Manufacturer
• Owner
• Dealer
• Chassis number
• Color
• Engine number
• Engine displacement
• Engine power
• Vehicle weight
• Number of seats
• Year of manufacture
• Registration date
• License plate number
• Data required for special motor vehicle tax assessment
• Excise duty amount
• Tax relief percentage
• Order date and document
• Order confirmation
• Date and document of customs entry
• Date and document of customs clearance
• Incoming invoice
• Delivery date and document
• Scheduled contact date
• Text note for the vehicle
• Photograph (of the specific vehicle or vehicle type)

Vehicle types are defined the same way as any other item in the application. Concrete instances of types are defined as needed. Vehicles may be entered on any document type in the application: Goods receipts, Pre-offers, Offers, Delivery notes, Outgoing invoices, etc.

Vehicle work orders include:

• Work order number
• Work order date
• Vehicle on which the work order is performed
• Work order type (Regular service, Vehicle preparation, Vehicle repair, etc.)
• Failure symptom (register)
• Failure symptom description
• Failure cause (register)
• Failure cause description
• Employee responsible for the vehicle
• Scheduled completion date and time
• Odometer reading
• Tax calculation data for the document (for invoicing)
• Textual description of work performed
• Description of existing damages
• Description of unapproved work
• Description of the work order executor

Material and service items may be linked to each work order. For each service item, it is possible to enter realization items: list of employees and work time. Work orders may be invoiced directly.